In a move to revolutionise its information management system for labour disputes, the Ministry of Labour launched its mobile application, Digital Complaints and Information Management System (DCIMS).
The app allows the public to submit and track their complaints with the ministry.
Developed by the National Data Management Authority (NDMA), the app aims to improve service quality and enhance the ministry’s policy and decision-making processes.
It provides employees and employers with convenient, efficient, and user-friendly tools to stay informed about their rights and seek assistance when necessary.
During the launch ceremony on Wednesday at the ministry’s Brickdam office, Minister of Labour Joseph Hamilton emphasised the importance of filing complaints through the ministry or the mobile app for proper investigation and resolution.
“If you have a labour relation matter, the only people who can resolve it for you is the ministry of labour…” he noted.
The app, named ‘Labour Advice’, is available for download on the Google Play Store and the App Store. It allows users to track the progress of their complaints and access a wide range of labour-related laws to understand their rights.
Chief Labour Officer Dhaneshwar Deonarine noted that the ministry has continuously adopted and developed measures to modernised its systems. He stressed that the app will complement, not replace, the ministry’s existing walk-in services.
The ministry’s enhanced information system has led to a significant reduction in complaints received.
In 2023, there was a 14% decline in complaints compared to 2022. This downward trend continued in 2024, with a 27% reduction in complaints from January to May compared to the same period in 2023.
This improvement is attributed to proactive measures, including numerous awareness sessions and collaborations with social partners to ensure workers’ rights are protected.
Since 2021, over 18 seminars have been conducted nationwide, reaching approximately 1,000 companies and 50,000 employees.
In less than four years, the ministry has recovered over $150 million for employees from employers, averaging $75 million annually.
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